So, you’ve finally launched an online group chat for your workplace. Woo! But now you’re ready to take things to the next level. In this post, we’re going to share five helpful tips for making the most of the Swift Chat platform you won’t want to miss.
Tips for Using Swift Chat in the Workplace
Let’s get started!
Get everybody on board
If your team is unclear about your expectations for the group chat, they’re less likely to adopt this tool for themselves. Not to mention, if they aren’t sure how to use it, they’re even less likely to get on board with it.
When you first create a Swift Chat group for your workplace, familiarize yourself with the platform so you can answer any questions your team might have about using it. (Or contact us for a demo!) The good news is, it’s incredibly easy to use. But with a quick tutorial, everyone will be on the same page and this strategy will be even more efficient.
Then, to quickly integrate the software with your team, try moving one key project in Swift Chat. Create the appropriate rooms or groups for the project, grant access where needed, and encourage your team to stick to solely Swift Chat for this project.
At the same time, be sure to cover your expectations and guidelines for the group chat. This includes what type of conversations are permitted, what will get users banned, and any other company specific guidelines you want to include. (These seven rules for online group chats with coworkers are a great place to start)
Customize your online chat group
As simple as it seems, branding your group chat with your company’s color and logo can go a long way in getting your team on board with using it. Swift Chat puts you, the admin, in the driver’s seat: choose from multiple color settings, various themes, different fonts, and plenty of other new design features that make sure your online chat room is inline with your branding.
Create separate rooms for each project
Does your team have several projects on the go at any given time? We all know how overwhelming your email inbox can look or how messy a single group chat can be. But with an online group chat platform like Swift Chat, you can create individual rooms for each project. Not only is it much more efficient to operate this way, but you can also make sure only the people who need access to each room are granted it.
Watch your team’s productivity skyrocket, and cut down on the overwhelm that comes with hundreds of separate emails or mile-long chat logs.
Use direct messages
Emails come with a natural sense of urgency, even if the subject matter isn’t pressing. Rather than sending an email to interact with a team member, a direct message in the group chat is the way to go. Particularly if you are just chatting, mentioning something, or there’s no urgency to your message, a direct message in the group chat is the way to go.
With Swift Chat, you can navigate between group chat rooms and direct messages with just a click. There’s no need to open up separate browser tabs, start new email chains, or even make constant phone calls when you implement an online group chat for your workplace.
That being said, there are some discussions that shouldn’t be had online. Here are three examples of conversations that should be had in person.
Moderate as you go
As the Swift Chat admin, it’s your job to moderate your online group chat effectively. Depending on the size of your group, you may want to assign additional admins to help with this.
With your company’s group chat guidelines in mind, it’s helpful to moderate the chat rooms on occasion. In addition to spotting any potential issues or violations, this also helps you make sure nothing gets missed. You might also spot opportunities to educate team members about making better use of Swift Chat. For example, letting them know they can @mention another user to make sure messages are seen by the right people.
As the moderator, you can also remove messages at your discretion. In the event a conversation has gone completely off-track, it’s sometimes best to start fresh and reset. At the same time, you may choose to regularly export group chats to use for future reference.
Most workplaces tend to be respectful of online group chats and the guidelines that are in place, but consistent moderation is the key to making sure it works for everyone.
Use Swift Chat in Your Workplace Today
These are just five of the ways you can make the most of Swift Chat at your workplace. Want to explore even more? Click here to see a live demo of Swift Chat in action. Or, click here to learn even more about the features and benefits.