In our increasingly digital world, it’s not uncommon for some people to receive hundreds or even thousands of messages each day. Pretty overwhelming, right? When these messages can be sorted and grouped into appropriate categories, it helps take some of the overwhelm out of online communication. Today, we’re going to share five ways online group chat channels help you streamline your operations and improve efficiency.

How Do Online Group Chat Channels Help You Streamline Work and Collaboration?

Group chat channels are beneficial for personal and work-related chats. But for today’s post, we will focus specifically on how they help at work. Let’s get started!


If you have five projects on the go, it makes sense to have a channel for each one, right?

Without sorting these different projects into channels, it’s easy for messages to get mixed or lost. You can group and name your channels according to projects, teams, or any other category that’s helpful for you. That way, you can simply click on that channel when you need to communicate about a specific project.

Searching chat history

If you use one broad group chat for all company communications rather than sorting by channel, you’re in for a lot of work when it comes time to sort through this chat. But with group chat channels, searching your chat history is streamlined and much quicker. You can even look for tags or search certain keywords to find what you are looking for.

Did you know you can also export your online chats? This is helpful for a number of reasons. For example, if you collect team feedback on a particular subject, you can export this chat to have the data all in one place. With group chat channels, you can also export the content from a particular channel, rather than the entire chat history.


With your group chat channels in place, it’s one less thing you have to focus on and worry about. Navigating a constant stream of messages is overwhelming for anyone. But when you know the right messages are going to the right place, it’s a lot easier to focus on other important tasks.

Another way group chat channels help you focus is by turning on notifications for certain channels. If you have a particularly pressing project or task, turn on notifications for that channel so you never miss a thing. Then, you can mute other channels until you’re ready to focus on them instead.

Team collaboration

Whether your team has always been remote or just over the past year, the importance of easy online communication has never been clearer. In fact, without it, the world would virtually stop. Or at least, a majority of business operations!

Video chats can be an incredibly effective tool for collaboration. The problem is, they can also eat up a lot of time. What often ends up happening is monopolizing a big chunk of the work day for a video call that could have been a quick message in the appropriate group chat channel. Send a quick message in your online group chat with team members, and allow collaboration to happen that way!

One of the other benefits of this type of collaboration is how it empowers quieter team members to speak up. In-person or on video calls, some people aren’t as likely to speak up. But when they can type their response in the group chat, they’re more likely to share even their boldest ideas.

Want to learn more about working with a remote team? Take a look at this post next: Our Top Tips for Virtual Team Collaboration

Group chat channels are the future

Think of your group chat channels like virtual meeting rooms. These are where your team members go to ask questions, share information, and collaborate. They are also the future of company communication!

As simple and straightforward as email seems, nothing can beat an online group chat for team collaboration. Having a dedicated chat room open on your browser makes it that much quicker to communicate when and where you need to.

Did you know your online group chat is also beneficial for promoting inclusivity at the workplace? We talk more about this over in this post.

Explore group chat channels with Chat by ExciteM

Ready to experience the five ways online group chat channels can help you streamline your work and team collaboration? Swift Chat is here to help!

With ExciteM’s online group chat platform, your chats are automatically sorted by group chats and direct messages. You can also create specific channels for different projects and team members. The best part is, you can navigate between these chats with just a click. There’s no need to open separate browsers or navigate between windows.

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